Terms & Conditions

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Effective Date: 2025/04/17

Welcome to Mmogeng. By accessing or using our website, or by making a purchase, you agree to comply with and be bound by the following Terms and Conditions (“Terms,” “Terms and Conditions,” or “Agreement”). Please read this Agreement carefully before using our website or purchasing products from us.

These Terms and Conditions outline the rules and regulations for using the Mmogeng website and services, including the purchase of products, returns, refunds, and shipping procedures. This Agreement also governs how we handle your personal data, the rights and obligations of both parties, and other legal requirements related to your transactions on our platform.

1.  Acceptance of Terms

By accessing and using the website [www.officialmmogeng.com] (the "Website") and any services, features, content, or products offered through it (the "Services"), you agree to comply with and be bound by these Terms and Conditions (the “Agreement”), including all policies, disclaimers, and guidelines incorporated herein by reference. This Agreement is a legally binding contract between you, the user (“You,” “Your,” or “Customer”), and Mmogeng (the “Company,” “We,” “Us,” or “Our”), the provider of the Website and Services.

Please read these Terms carefully before using the Website. If you do not agree with these Terms and any policies referenced in them, such as the Privacy Policy, Refund Policy, Shipping Policy, and any other legal notices or disclaimers, you should immediately cease all use of the Website and refrain from using any of the Services. Your continued use of the Website and Services after you have been made aware of changes to these Terms or any policies indicates your acceptance of those changes.

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1.1 Agreement to Terms

By using this Website, you expressly agree to be bound by these Terms, as well as all applicable laws and regulations. If you do not agree to these Terms, you must discontinue use of the Website immediately. This includes browsing the Website, purchasing products, accessing account services, or engaging with any other content or functions the Website offers.

You acknowledge that these Terms and Conditions, along with our Privacy Policy, Refund Policy, and Shipping Policy (collectively referred to as the "Policies"), form the entirety of the agreement between you and Mmogeng. By agreeing to these Terms, you affirm that you have read and understood the content of all related Policies and that you agree to abide by their stipulations.

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1.2 Eligibility for Use

To use the Website, you must be legally capable of forming binding contracts under applicable law. By agreeing to these Terms, you represent and warrant that:

• You are at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater, and have the legal capacity to enter into binding agreements.

• You will not use the Website for any unlawful purpose or in any way that violates these Terms, any other agreements, or policies incorporated herein.

• You will comply with all local laws, regulations, and ordinances that apply to your use of the Website.

If you are under the legal age required to form a binding contract, you are not permitted to use the Website or make purchases unless a parent or guardian has granted their consent and assumes full responsibility for your actions. Mmogeng reserves the right to request proof of age or deny access to certain content or Services based on eligibility.

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1.3 Modification of Terms

Mmogeng reserves the right to modify, update, or amend these Terms at any time without prior notice. All changes will be posted on this page, and the "Effective Date" will be updated to reflect the date of the most recent revision. It is your responsibility to review these Terms periodically to stay informed of any changes. By continuing to use the Website after any modifications are posted, you acknowledge and accept those modifications.

In the event of any material changes to the Terms that significantly affect your use of the Website or Services, we will take reasonable steps to notify you, such as via email or a prominent notice on the Website. However, it is ultimately your responsibility to remain informed of any changes, as you are bound by the updated Terms upon their publication.

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1.4 Access to the Website

Mmogeng grants you a limited, non-exclusive, non-transferable license to access and use the Website solely for personal and non-commercial purposes. This license does not allow you to download (other than page caching) or modify the Website or any portion of it, unless you have received explicit written consent from us. Additionally, any unauthorized use of the Website or Services may result in termination of the license and your access to the Website.

We may suspend or terminate your access to the Website at our sole discretion if we determine that you have violated any of these Terms, or if your conduct is harmful to our business or to other users.

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1.5 Account Responsibility

To access certain features of the Website or to make purchases, you may need to create an account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your device. If you suspect any unauthorized access to your account, you should notify us immediately. You agree to accept responsibility for all activities that occur under your account, whether or not you have authorized them.

Mmogeng is not responsible for any loss or damage arising from your failure to comply with this responsibility. If we believe that any information you provide is inaccurate, incomplete, or in violation of these Terms, we reserve the right to suspend or terminate your account and prevent further use of the Website.

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1.6 User Conduct

When you access the Website, you agree to comply with all applicable local, state, national, and international laws and regulations. You agree not to use the Website for any purpose that:

• Violates any applicable laws, regulations, or third-party rights.

• Interferes with or disrupts the operation of the Website or Services.

• Contains harmful, offensive, defamatory, or illegal content.

• Attempts to gain unauthorized access to the Website, its servers, or any other systems related to Mmogeng.

Failure to comply with these terms may result in the suspension or termination of your account, as well as potential legal action.

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1.7 Dispute Resolution

In the event of any dispute arising from your use of the Website, the Terms, or any related agreements, you agree to attempt to resolve the dispute informally by contacting our customer support team. If the dispute cannot be resolved through informal discussions, you agree to engage in mediation or arbitration as a means to settle the matter before taking any legal action.

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1.8 Disclaimer of Warranties

You acknowledge that the Website and its content are provided "as is" and "as available," without any warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Mmogeng does not guarantee the accuracy, completeness, or reliability of any information or content available on the Website.

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1.9 Limitation of Liability

To the fullest extent permitted by law, Mmogeng shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website, including but not limited to any loss of profit, data, or goodwill, even if we have been advised of the possibility of such damages.

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2. Eligibility

In order to access and use the Mmogeng website and make purchases, you must meet certain eligibility criteria. These requirements are set to ensure a safe and legally compliant experience for both the customer and the business. By using the website or services offered through it, you confirm that you meet all of the following criteria, and agree to abide by them.

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2.1 Age Requirements

You must be at least 18 years of age or the legal age of majority in your jurisdiction (whichever is greater) to use this website and make purchases. This age requirement is established in order to comply with legal contracts, ensure that individuals engaging with the website are fully capable of understanding the terms and conditions of purchases, and to comply with applicable online retail and consumer protection laws.

If you are under the age of 18 or do not meet the legal age of majority in your jurisdiction, you are not authorized to use this website or make any purchases. If we become aware that we have inadvertently collected personal information or accepted an order from a user who is under the required age, we reserve the right to cancel the order, close the account, and take any other appropriate actions to comply with the law. We also recommend that individuals under the required age seek parental consent before attempting to use the website or purchase products.

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2.2 Legal Capacity to Form a Binding Contract

In addition to meeting the age requirement, you must have the legal capacity to form a binding contract. This means that you must not be under the influence of any condition that would impair your ability to understand the terms, conditions, and obligations of the contract, including being of sound mind and free from any impairment due to mental or physical conditions.

If you are under guardianship or do not have the legal ability to form a contract under the laws of your jurisdiction, you are prohibited from making purchases or entering into any binding agreements on this website. By using this website and purchasing products, you affirm that you are legally able to enter into contracts and that you are not restricted from doing so by any legal authority or court order.

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2.3 Payment Methods and Financial Responsibility

To make a purchase through the website, you must have access to a valid, recognized method of payment. Mmogeng currently accepts various forms of payment, including but not limited to:

• Valid credit or debit cards (e.g., Visa, MasterCard, American Express)

• PayPal or similar third-party payment processors

• Other payment methods, as listed on the checkout page

By agreeing to these Terms, you represent and warrant that you have a valid payment method in your name, and that you will pay for all goods and services that you purchase through the website in accordance with the pricing and payment terms outlined at checkout.

In the event that your payment method is declined or there are issues with processing your payment, Mmogeng reserves the right to cancel your order or suspend your account until the issue is resolved. You agree to be responsible for ensuring that your payment information is accurate, up to date, and complete to avoid delays in processing your order.

You also agree to be financially responsible for any charges that arise from purchases you make on the website. This includes payment for products, shipping charges, taxes, and any other fees that may apply to your order. If there are any issues with your payment, you agree to take immediate action to resolve the problem and ensure your purchase is processed successfully.

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2.4 Restricted Use by Minors

If you are under the age of 18 but over the minimum age required by applicable law to use the website, you may access the website and browse the products. However, in order to complete a purchase or engage in any transactions, you must obtain prior consent from a parent or legal guardian who meets the eligibility requirements. We strongly recommend that minors consult their parent or guardian before proceeding with any purchase or interaction on the website.

Parents and guardians are encouraged to review the Terms and Conditions and privacy policies to ensure they understand the provisions related to the collection and use of data for underage users. Mmogeng disclaims any liability for unauthorized purchases made by minors, and we expect users under the age of majority to seek consent from their guardians before making any purchases.

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2.5 Termination of Access

If you do not meet the eligibility requirements outlined in these Terms, you must refrain from using the website or services immediately. Failure to comply with the eligibility criteria may result in the termination of your access to the website, your user account, and your ability to make future purchases. Mmogeng reserves the right, at our sole discretion, to suspend or terminate access to any user who does not meet the eligibility requirements or violates the terms of this Agreement.

In the event that we determine that you are not eligible or that you have violated any terms of the agreement, we reserve the right to cancel any orders placed through your account and to remove or restrict your access to the website at our discretion. Any purchases made by an ineligible user may be voided, and any payments made may be refunded, subject to the applicable terms of our Refund Policy.

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2.6 Right to Modify Eligibility Requirements

Mmogeng reserves the right to modify, add, or remove eligibility criteria from time to time, in order to comply with changes in law or to protect the integrity and security of the website. You are responsible for ensuring that you remain compliant with the eligibility requirements, and we recommend reviewing these Terms periodically for any changes. Any modifications to the eligibility requirements will take effect immediately upon posting on the website.

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In short, to use Mmogeng and make purchases, you must:

• Be at least 18 years old or meet the legal age requirement in your jurisdiction.

• Have the legal capacity to form a binding contract.

• Have a valid and recognized payment method.

• If you are under the legal age, obtain consent from a parent or guardian.

 

 By accessing the website or placing an order, you affirm that you meet all of these criteria, and you agree to be bound by the Terms and Conditions.

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3. User Account

To access certain features of the Mmogeng website, such as placing an order, making a purchase, or participating in certain promotional activities, creating an account is required. This account serves as a personalized gateway for you to interact with our services, track orders, store payment details, and receive important updates about your purchases or other relevant information from Mmogeng. By creating and using an account, you agree to the terms outlined below and acknowledge the responsibility for maintaining the integrity of your account.

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3.1 Accurate and Complete Information

When you create a user account with Mmogeng, you are required to provide accurate, current, and complete information about yourself. This includes, but is not limited to, your name, email address, shipping and billing addresses, and any other relevant details required to facilitate your orders and communication with us.

By agreeing to these Terms and Conditions, you represent that the information you provide during the registration process and at any other time while using the website is true, complete, and up-to-date. You are responsible for the accuracy of the information you provide, and any failure to provide accurate details may result in delays, issues with order fulfillment, or cancellation of your account.

In addition, you are responsible for updating your information whenever there is a change. This includes updating shipping and billing addresses, email addresses, and any other details that could affect your account, purchases, or communication with us. You can easily update your account information through your account settings on the website. Failure to do so may result in errors in the processing of your orders or disruptions to your services.

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3.2 Maintaining Account Security

Your Mmogeng account is personal to you, and you are solely responsible for maintaining the confidentiality of your account and password. You agree to take reasonable steps to protect the security of your account, including keeping your login credentials secure. This includes not sharing your password with anyone, choosing a strong and unique password, and ensuring that your account details are protected from unauthorized access.

You should immediately notify us if you suspect that your account or password has been compromised, or if there is any unauthorized access to your account. In the event of suspected unauthorized access, we recommend that you reset your password and contact our customer support team to report the issue. We are committed to protecting your privacy and security, and our team will work with you to ensure the safety of your account.

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3.3 Suspension or Termination of Account

Mmogeng reserves the right to suspend or terminate your account at our discretion, should we determine that the information you have provided is false, incomplete, or inaccurate. This includes providing misleading information during the registration process, such as a fraudulent shipping address or payment details. We also reserve the right to suspend or terminate your account if we have reason to believe that you have violated any of the Terms and Conditions or engaged in any activity that threatens the security or integrity of the website or services.

If your account is suspended or terminated, you may lose access to your account, order history, and any unused store credits, discounts, or promotions associated with the account. Additionally, if your account is terminated, any pending orders may be canceled, and any remaining balance or outstanding payments may still be due. Depending on the circumstances, you may also be required to return any products purchased with an invalid account or under any fraudulent activity.

We also reserve the right to take further legal action in the event of severe violations of our Terms or fraudulent activities, as deemed necessary to protect the integrity of our website and services.

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3.4 Account Activity and Responsibility

As the account holder, you are solely responsible for all activity that occurs under your account, whether authorized or unauthorized. This means that if someone else gains access to your account through negligence, such as leaving your login credentials unsecured, you will be held accountable for any actions taken by them on your account. This includes any purchases, interactions, or communications made via your account.

It is important that you regularly monitor the activity on your account to ensure that all transactions are legitimate. If you notice any suspicious or unauthorized transactions, please contact our customer support team immediately to report the issue and protect your account. We will investigate any claims of unauthorized activity promptly.

Additionally, if you create multiple accounts or use another person’s account without their consent, we reserve the right to suspend or terminate your account and take other appropriate actions. It is strictly prohibited to engage in any fraudulent activity, such as using stolen payment information or attempting to manipulate the website to gain an unfair advantage.

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3.5 Account Deletion

You may request to delete your Mmogeng account at any time by contacting our customer support team. Upon account deletion, we will remove all personally identifiable information from our system, unless retention is required for legal, regulatory, or transactional purposes. Please be aware that once your account is deleted, you will lose access to any previous order history, promotions, or store credits associated with your account.

If you choose to delete your account, any outstanding orders, refunds, or returns will still be processed in accordance with our Refund Policy and Shipping Policy, and you may be contacted for any necessary follow-up regarding these matters. Account deletion will not affect the fulfillment of these pending processes.

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3.6 Third-Party Access

In certain circumstances, you may provide third-party applications or services with access to your Mmogeng account. You are responsible for ensuring that you trust any third-party services or apps that you allow to access your account and that they comply with our privacy and security standards. We will not be liable for any issues resulting from your use of third-party services that interact with your account.

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3.7 User Account Termination by You

If you decide that you no longer wish to use our services, you have the option to close your account. However, we recommend resolving any outstanding orders, refunds, or payments before initiating account closure. You may contact us directly if you wish to terminate your account, and we will assist you in closing it in accordance with our privacy and data retention policies.

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By creating an account with Mmogeng, you agree to the terms and responsibilities outlined above, including providing accurate information, maintaining the confidentiality of your account, and being responsible for all activities under your account. Mmogeng is committed to providing a secure and enjoyable shopping experience, and we encourage you to protect your account information and notify us promptly of any issues.

If you have any questions or concerns regarding your user account or need assistance with account management, please don’t hesitate to reach out to our customer support team, and we will be happy to assist you.

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4. Intellectual Property Rights

All content, designs, trademarks, logos, text, images, videos, software, and other materials (collectively referred to as the "Content") on the Mmogeng website are protected by intellectual property laws, including copyright, trademark, and patent laws. The Content is either owned by Mmogeng or our third-party licensors, and all rights to the Content are exclusively retained by Mmogeng or the respective rights holders.

By using the Mmogeng website, you acknowledge and agree that you do not acquire any ownership rights to the Content. Instead, you are granted a limited, non-exclusive, non-transferable license to access and use the website and its Content for personal, non-commercial use only. This license does not permit you to use the Content for any commercial or business purposes, nor does it grant you any rights to sell, distribute, modify, or create derivative works based on the Content.

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4.1 Restrictions on Use

While you are granted the right to view, download, and print certain Content for personal, non-commercial purposes, you may not:

• Reproduce or Copy: Reproduce, copy, or otherwise duplicate the Content in any form or by any means without the express prior written consent of Mmogeng.

• Distribute or Sell: Distribute, sell, lease, or sublicense the Content to any third party without written authorization.

• Modify or Create Derivative Works: Modify, adapt, alter, translate, or create derivative works based on the Content without our written permission.

• Public Display or Performance: Publicly display or perform any Content from the website without our prior written consent.

This restriction extends to all forms of media, whether printed, digital, or otherwise, including but not limited to copying Content onto other websites, using Content in marketing or advertisements, and distributing or displaying Content in any public or commercial environment.

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4.2 Trademarks and Logos

The trademarks, logos, and service marks displayed on the Mmogeng website are the property of Mmogeng or third-party licensors. These trademarks and logos are protected by intellectual property laws and may not be used in any manner without express written permission. Unauthorized use of our trademarks or logos is strictly prohibited and may result in legal action.

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4.3 Third-Party Content

Some Content on the website may be owned by third parties. These third-party materials are used with the necessary permissions or licenses and remain the intellectual property of their respective owners. You may not use or exploit any third-party Content without obtaining the required permissions from the copyright holder.

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4.4 Enforcement of Rights

Mmogeng is committed to protecting its intellectual property rights and will take appropriate legal action in cases of infringement. Unauthorized use or exploitation of the Content may result in civil, criminal, or other legal consequences. If you believe any Content on the Mmogeng website infringes your intellectual property rights, please contact us immediately, and we will investigate the matter accordingly.

This extended section emphasizes the protections on the intellectual property of Mmogeng and provides further clarification on the restrictions related to using the Content found on the website.

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5. Product Information and Availability

At Mmogeng, we take great care to provide accurate and up-to-date information about our products, including descriptions, prices, images, and availability. We understand the importance of clear and reliable product information in making informed purchasing decisions. However, while we strive to ensure that all product details on our website are correct, we do not guarantee that the information is always complete, reliable, or free from errors. This includes, but is not limited to, product descriptions, pricing, availability, and images.

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5.1 Accuracy of Product Information

We make every effort to provide accurate and detailed product descriptions, specifications, and images. However, due to factors such as different display settings on devices, the colors of products may appear differently than they do in person. We cannot guarantee that the colors, textures, or other visual elements of the product displayed on your screen will perfectly match the actual product.

Additionally, while we aim to provide precise information about product sizes, materials, and features, there may be occasional discrepancies or changes to this information. These changes could occur due to updates in product design, manufacturing processes, or other factors beyond our control.

In the event of any discrepancies, errors, or omissions in the product descriptions, prices, or images, Mmogeng reserves the right to correct the information at any time without prior notice. This includes, but is not limited to, correcting typographical errors, updating prices, or making modifications to product details.

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5.2 Pricing and Fees

The prices listed on our website are subject to change without notice, and Mmogeng reserves the right to adjust product prices due to various factors, including changes in production costs, currency fluctuations, or promotional offers. In the event that a price is listed incorrectly due to an error, we will notify you before processing your order and offer you the option to either accept the corrected price or cancel the order.

Mmogeng also reserves the right to charge shipping fees, customs duties, or taxes, as applicable, based on the delivery destination. These additional charges will be displayed during checkout, but the final price may vary depending on your location and the selected shipping method.

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5.3 Product Availability

All products sold on our website are made-to-order through our third-party print-on-demand platform, Printful. As such, product availability may vary based on several factors, including:

• Demand: High demand for a particular product may lead to temporary stock shortages.

• Production Schedules: The availability of certain products may fluctuate due to production schedules and manufacturing lead times.

• Material Availability: Availability of specific materials or components may affect the production of certain items.

Since we do not hold inventory, all products are fulfilled directly by our production partners. Availability may be impacted by production delays, material shortages, or other factors that are beyond our control. While we do our best to keep you informed of any potential delays, Mmogeng cannot guarantee that any product will be available at the time of purchase or that it will be delivered within the estimated timeframe.

If a product becomes unavailable after you place an order, we will notify you promptly and offer you the option to either choose a replacement product, wait for the item to become available, or receive a full refund.

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5.4 Order Fulfillment and Production Delays

Due to the nature of print-on-demand fulfillment, all products are created after an order is placed. As a result, production times may vary depending on factors such as the complexity of the product, production partner availability, and order volume. We aim to fulfill all orders promptly, but delays in production or shipping can occur, particularly during high-demand periods or due to external factors like supply chain disruptions.

While we make every effort to minimize such delays, please be aware that estimated delivery times are only guidelines and may be subject to change. If your order is delayed, we will notify you as soon as possible and work to resolve the issue promptly.

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5.5 Changes to Product Availability

In some cases, a product may be discontinued, out of stock, or unavailable for reasons beyond our control. If this occurs after you have placed an order, we will contact you immediately to provide alternative options or offer you a full refund.

In conclusion, while Mmogeng strives to maintain accurate product information and ensure availability, we do not guarantee that every product will always be available or that the information on our website will be error-free. We encourage you to reach out to our customer service team if you have any questions or concerns about a product before placing an order, and we will do our best to assist you.

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6. Pricing and Payment

At Mmogeng, we are committed to providing you with high-quality products at competitive prices. Below, we outline important details regarding pricing, payment methods, and payment security.

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6.1 Pricing

The prices of the products sold on Mmogeng are clearly displayed on our website in the applicable currency for your region. We strive to ensure that all prices are accurate and up to date. However, please be aware that prices may change due to various factors, including currency fluctuations, changes in supplier pricing, or ongoing promotions.

Inclusive of Taxes: All prices listed on our website are inclusive of taxes, unless stated otherwise. This means that the prices you see are generally the final prices for the products, and taxes are already incorporated. However, please note that certain regions or countries may have additional taxes, which could affect the final total price.

For international customers, customs duties and taxes may also apply, which are not included in the product price or shipping cost at checkout. These duties or taxes are determined by your local government and are your responsibility. We recommend checking with your local customs office to understand these charges before completing your purchase.

Shipping and Additional Charges: Shipping fees are calculated at checkout based on your delivery address and the shipping method you choose. These fees are not included in the product price and will be clearly shown at the time of purchase. Additionally, if you are ordering internationally, your order may be subject to additional customs duties or taxes that are imposed by your country’s import regulations. These charges are your responsibility and are not refundable by Mmogeng.

Please note that if there are discrepancies in product prices or shipping fees due to technical issues or human error, Mmogeng reserves the right to cancel or adjust any orders. In such cases, we will notify you and provide you with the option to proceed with the revised order or cancel it entirely.

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6.2 Payment Methods

We offer a range of secure payment options to accommodate our customers’ preferences. Available payment methods include:

• Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can securely enter your card information during checkout.

• PayPal: For added convenience, Mmogeng accepts PayPal payments. If you prefer to use PayPal, simply select this payment option at checkout and log in to your PayPal account to complete the transaction.

• Third-Party Payment Processors: In addition to credit/debit cards and PayPal, we may accept payments through other third-party processors, such as Apple Pay, Google Pay, or other payment solutions. The available options will depend on your location and the payment methods supported by our payment processing partners.

By submitting your payment details, you authorize Mmogeng to charge the total amount of your order to the payment method you have selected, including the product cost, applicable taxes, shipping fees, and any other charges associated with your order.

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6.3 Payment Security

At Mmogeng, we take the security of your payment information seriously. All transactions on our website are processed using secure payment systems that employ advanced encryption technologies to protect your personal and financial details.

Secure Socket Layer (SSL) Encryption: We use SSL encryption technology to safeguard your payment information during transmission. This ensures that your credit card details, billing information, and other sensitive data are securely encrypted and cannot be intercepted by unauthorized parties.

Payment Gateway Security: We work with trusted third-party payment processors to handle payment transactions. These processors comply with industry standards, including Payment Card Industry Data Security Standards (PCI DSS), to ensure the secure processing of payments.

While we take reasonable precautions to protect your payment details, please note that no method of online transmission or electronic storage can be completely secure. However, we continuously monitor our systems to detect any vulnerabilities and strive to implement the best possible security practices.

Fraud Prevention: To help protect both our customers and Mmogeng from fraudulent activities, we may require additional verification of payment details for certain transactions. This could include verifying the billing address or asking for further documentation. By placing an order, you agree to cooperate with any fraud prevention checks we may conduct to verify your identity and ensure the security of your purchase.

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6.4 Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email from Mmogeng. This email will include a summary of your order, including the products purchased, the total cost, and the estimated delivery date. Please note that receiving an order confirmation does not necessarily mean that your order has been shipped or fulfilled. We will notify you when your order has been shipped and provide you with tracking information, if available.

In the event that we encounter any issues with processing your payment or fulfilling your order, we will notify you promptly and may request additional information to complete the transaction. If we are unable to process your payment, we may cancel the order or ask you to choose an alternative payment method.

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6.5 Currency Conversion

For international customers, the prices displayed on the website are presented in the currency relevant to your region. However, if your payment method is in a different currency, your bank or payment provider may charge you additional currency conversion fees. These fees are not controlled by Mmogeng and are determined by your financial institution. We recommend checking with your bank or payment processor to understand any potential conversion fees before completing your order.

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6.6 Payment Disputes and Chargebacks

In the event of a payment dispute or chargeback request from your financial institution, we will work with you to resolve the issue. However, please note that Mmogeng reserves the right to take appropriate legal action if fraudulent chargebacks are filed. If you believe a chargeback is initiated in error, we ask that you contact us directly before filing a dispute to allow us to address your concern promptly.

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6.7 Order Cancellations and Modifications

Once your order is placed and payment is processed, it is generally considered final. However, if you wish to cancel or modify your order, please contact us as soon as possible. Due to our print-on-demand model, orders are processed quickly, and modifications or cancellations may not always be possible once production begins. We will do our best to accommodate changes, but we cannot guarantee that we can cancel or modify an order after it has been confirmed.

In conclusion, Mmogeng strives to make your shopping experience as convenient and secure as possible. By offering a variety of payment options and ensuring the security of your payment information, we aim to provide a seamless transaction experience for all customers. If you have any questions or concerns regarding pricing or payments, feel free to reach out to our customer support team.

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7. Orders and Shipping

At Mmogeng, we strive to provide a seamless shopping experience by ensuring that your orders are processed and delivered as efficiently as possible. Below, we outline important details regarding order fulfillment, shipping, and customs duties.

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7.1 Order Fulfillment

Once your order is placed on the website, we will begin processing it according to the details provided in the Shipping Policy. This includes using our print-on-demand model, where production and shipping are coordinated through our third-party partner, Printful. As each product is custom-made, please be aware that fulfillment times may vary depending on product demand, availability, and production schedules.

While we aim to dispatch orders promptly, we do not guarantee specific delivery times due to factors outside our control, such as production delays or shipping carrier limitations. We appreciate your understanding and patience as we work to ensure that your order is fulfilled accurately and as quickly as possible.

Our team will provide you with a tracking number once your order has been dispatched so you can monitor its progress. However, please note that delays may still occur during transit, especially during peak seasons or due to unforeseen circumstances.

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7.2 Shipping Methods and Costs

The Shipping Policy outlines the available shipping methods, estimated delivery times, and associated costs for both domestic and international orders. We offer a variety of shipping options to accommodate different customer needs, and shipping fees are calculated based on the weight and size of the products ordered, as well as the delivery location.

Shipping charges are clearly displayed at checkout before you confirm your order. Please note that the prices quoted include the cost of shipping and handling. The shipping fees do not cover any additional costs that may arise during delivery, such as customs duties or taxes.

We recommend reviewing the Shipping Policy for full details on the available shipping options, as well as any restrictions related to delivery locations or services offered.

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7.3 Customs Duties and Taxes

For international customers, please be aware that your order may be subject to customs duties, taxes, and other import fees, which are the responsibility of the buyer. These charges are imposed by the customs authorities in your country, and Mmogeng has no control over them.

Customs duties and taxes are usually calculated based on the value of your order, and the fees vary from country to country. To avoid any surprises, we recommend checking with your local customs office or postal service for specific details regarding applicable duties and taxes before making a purchase.

For more information on how customs duties and taxes may affect your order, please refer to the Customs, Duties, and Import Taxes section in our Shipping Policy. This section outlines important information about how we handle international shipments, including the possibility of delays caused by customs processing.

In conclusion, while we work hard to ensure your order is processed and shipped as efficiently as possible, there may be factors beyond our control that could affect the shipping experience. We encourage you to review all shipping-related details in our Shipping Policy to ensure a smooth and informed shopping experience.

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8. Returns and Refunds

At Mmogeng, we are committed to providing a positive shopping experience. While we strive to ensure that every order meets your expectations, we understand that sometimes returns or refunds may be necessary. Below, we provide details about our returns and refund process, eligibility criteria, and guidelines to ensure that the process is smooth and transparent.

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8.1 Eligibility for Refund

We understand that there may be situations where a product does not meet your expectations. In such cases, we offer refunds based on the criteria outlined in our Refund Policy. Refunds will only be processed for defective, damaged, or incorrect items within a specified time frame, typically 14 days from the date you receive the product.

Defective Items: If the product you received is defective due to a manufacturing error or damage incurred during shipping, you are eligible for a full refund or replacement, depending on your preference. We require that you report any defects or damage as soon as possible, with supporting photos if applicable, so that we can assess the issue promptly.

Incorrect Items: If you receive an incorrect product, whether it be the wrong size, color, design, or any other variation, we will issue a refund or send the correct item at no additional cost to you. Please notify us within 14 days of receiving the incorrect item to initiate the return and refund process.

Change of Mind: If you simply change your mind after purchasing an item, please be aware that our policy may not support refunds for products that are custom-made or print-on-demand, such as personalized t-shirts or mugs, unless they are faulty or damaged. Custom-made and print-on-demand items typically do not qualify for a return or refund due to their personalized nature, but please refer to the Refund Policy for further details on how to proceed.

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8.2 Return Process

To initiate a return, you must contact our customer support team through email at mmogengt7@gmail.com or via social media channels (Instagram @officialmmogeng or Facebook Messenger). In your communication, please include:

• Your order number

• A clear description of the issue (e.g., damaged product, wrong item received)

• Photos of the defective or incorrect product (if applicable)

• Any additional information that will help us assess your return request

Once we receive your return request, we will guide you through the next steps, which may include providing you with a return address or issuing return labels for certain situations. If your return is due to our error (e.g., receiving a defective or incorrect item), we will cover the cost of return shipping. For all other returns, such as those based on a change of mind, you may be responsible for the return shipping fees.

Products must be returned in their original, unused condition, with all packaging and tags intact. Please note that we cannot process refunds for items that have been used, washed, or altered in any way. For hygiene reasons, some products may be non-returnable, and this information will be clearly stated in the product description.

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8.3 Refund Processing

Once we receive the returned product and confirm that it meets the criteria outlined in the Refund Policy, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

If you are eligible for a refund but return shipping costs apply to your case, we will deduct the return shipping fees from the total refund amount unless the return is due to an error on our part.

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8.4 Exceptions for Custom-Made or Print-on-Demand Items

As mentioned earlier, custom-made or print-on-demand products, such as personalized items, are generally not eligible for returns or refunds unless they arrive damaged, defective, or incorrect. These items are made specifically for each order, and as such, cannot be resold or restocked. We encourage you to review your order carefully before completing your purchase, especially when selecting personalized or customized products.

If you receive a damaged or incorrect custom-made item, please follow the standard return process outlined above to initiate a refund or replacement request. We will gladly resolve the issue to ensure your satisfaction.

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8.5 Exceptions and Limitations

Certain items may not be eligible for return or refund, such as digital products (e-books, downloadable content) once they have been accessed or downloaded, and sale items purchased at a discount unless they are defective or damaged. In cases where a return or refund request is not eligible, we may offer you store credit or an exchange for another product, depending on the specific circumstances.

To avoid any confusion, we strongly recommend that you review the Refund Policy and product descriptions carefully before making a purchase, as they contain important details regarding the eligibility of specific items for refunds or returns.

By ensuring that our return and refund policies are transparent and easy to follow, we hope to make your shopping experience at Mmogeng as smooth and hassle-free as possible. If you have any questions or need assistance with a return or refund request, our customer support team is here to help.

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9. Exchanges

At Mmogeng, we understand that sometimes you may prefer to exchange an item rather than request a refund. Whether you received a product that does not meet your expectations, or you wish to change the size, color, or design, we are happy to facilitate exchanges under specific circumstances. Below, we outline the conditions and steps for exchanges to ensure the process is clear and seamless.

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9.1 Exchanges Due to Defects or Errors

If your item is damaged, defective, or you received an incorrect product, we will gladly offer you an exchange for the same product or a replacement at no additional cost. Mmogeng takes quality control seriously, and we aim to ensure that our products meet your expectations. However, in cases where there has been a defect, damage during shipping, or a mistake on our part (e.g., the wrong item was sent), we will resolve the issue promptly.

To initiate an exchange for a defective or incorrect item, please contact us within 14 days of receiving your product. Provide details such as:

• Your order number

• A description of the issue (e.g., defective product, wrong size/color/design)

• Photos showing the defect or the incorrect item (if applicable)

Once we verify the issue, we will send you a replacement product, and you will not incur any additional shipping costs. We may request that the incorrect or defective item be returned, but we will cover the cost of return shipping in this case.

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9.2 Exchanges for Size, Color, or Design Changes

If you simply want to exchange your product for a different size, color, or design, you can do so within 14 days of receiving the item, provided that the item is still in its original, unused condition, with all tags and packaging intact. While we strive to accommodate exchange requests, it is important to note that for these types of exchanges, you may be responsible for return shipping costs.

To initiate an exchange for a different size, color, or design, please reach out to our customer support team with the following information:

• Your order number

• The reason for the exchange (e.g., wrong size, wrong color)

• The item you wish to exchange and the preferred size, color, or design

• Photos of the product (if applicable)

Once we receive and review your exchange request, we will send you the new item, and you will need to return the original product to us. Please ensure that the item is in its original, unused condition to avoid delays in processing the exchange.

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9.3 Exchange Process

After confirming the eligibility of your exchange request, we will provide instructions on how to return the original item and send the new one. Please be aware that exchanges will only be processed after the returned item is received and inspected. The returned product must be in its original, unused condition, and we may reject exchange requests for items that show signs of wear, damage, or alteration.

If the item you wish to exchange is no longer available or out of stock, we may offer you the option of a full refund or a store credit for future purchases.

By providing a clear and simple exchange process, we aim to ensure that your shopping experience with Mmogeng is convenient and satisfying. If you have any questions or need help with your exchange request, please do not hesitate to contact our customer support team.

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