Shipping Policy

At Mmogeng, our mission is to deliver high-quality products to customers around the globe, while keeping shipping rates affordable, transparent, and fair. Whether you’re located in North America, Europe, Asia, Africa, South America, or Oceania, we want you to enjoy seamless and reliable delivery service, no matter where you call home.

This Shipping Policy outlines everything you need to know about how we process, fulfill, and ship your orders. Please read this policy carefully before placing your order, as it explains the methods, timelines, costs, and conditions associated with our shipping process.

1. Global Shipping Availability

At Mmogeng, we firmly believe that access to high-quality, thoughtfully designed products should not be limited by geography. As a global brand committed to inclusivity and accessibility, we are proud to offer worldwide shipping to customers across the globe. Whether you're located in bustling urban centers, rural regions, or remote islands, our goal is to ensure that you can enjoy our carefully curated products—no matter where you call home.

Our Commitment to Serving Customers Worldwide

We understand that our customer base spans a diverse array of cultures, languages, and locations. To meet the needs of this global audience, we have partnered with a network of reliable third-party production and shipping partners, primarily facilitated through Printful, to fulfill and deliver orders to a vast majority of countries and territories worldwide.

Our global shipping strategy is designed to:

Eliminate unnecessary barriers to purchasing from Mmogeng.
Offer competitive and affordable shipping rates, regardless of destination.
Maintain a consistent and reliable delivery experience for international customers.
Foster a sense of community and inclusivity by ensuring everyone, everywhere has the opportunity to access our products.

Countries and Regions We Serve

Our shipping network extends to most countries and regions worldwide, including but not limited to:

North America: United States, Canada, Mexico, and surrounding territories.
Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Scandinavia, Eastern Europe, and beyond.
Asia: Japan, South Korea, China, India, Southeast Asia, the Middle East, and more.
Australia & Oceania: Australia, New Zealand, and Pacific Island nations.
Africa: Major countries throughout Africa, including South Africa, Nigeria, Kenya, Egypt, Morocco, and others.
South America: Brazil, Argentina, Chile, Colombia, and other Latin American nations.

Our production and shipping infrastructure is intentionally designed to cover a wide range of countries, ensuring that Mmogeng products are accessible to as many people as possible.

Potential Shipping Restrictions

While we are proud of our expansive global reach, there are some circumstances that may affect our ability to ship to certain locations. These may include:

Local Import/Export Laws:
Some countries have strict import or export regulations regarding specific products or materials. If any Mmogeng product is subject to restrictions in a particular region, we may be unable to ship it there.
Carrier Limitations:
Although we partner with a wide range of shipping carriers, there may be areas that fall outside of their serviceable range or experience inconsistent carrier coverage. Remote locations, conflict zones, or regions with underdeveloped postal infrastructures may be affected.
Geopolitical Situations:
Political instability, trade embargoes, economic sanctions, or international conflicts can result in temporary or permanent restrictions on shipping services to certain countries.
Pandemic/Emergency Situations:
Global emergencies such as health pandemics, natural disasters, or logistical crises may impact international shipping availability in specific regions due to border closures, postal service shutdowns, or supply chain disruptions.

We closely monitor global events and carrier updates to keep abreast of any changes in shipping regulations or availability. Our team continuously adjusts shipping options as needed to accommodate customers while prioritizing safety and compliance with international laws.

Transparent Communication About Availability

We want to make the ordering process as smooth and transparent as possible. If you are uncertain whether we can ship to your specific country or location, we encourage you to reach out to us before placing your order. You can easily contact our team through:

Email: mmogengt7@gmail.com
Instagram Direct Message: @officialmmogeng
Facebook Messenger: Mmogeng

Our customer service team is happy to check on the shipping status for your country, confirm whether there are any applicable restrictions, and provide any alternative solutions if needed. We aim to respond promptly to ensure that your shopping experience is worry-free and fully informed.

Shipping Rates for International Orders

Mmogeng is committed to offering affordable and competitive shipping rates to customers worldwide. We understand that shipping costs can often discourage international shoppers, so we work diligently to keep our rates as low and transparent as possible, while ensuring timely delivery and reliable tracking options.

Shipping rates for international orders are calculated based on several factors:

The destination country.
The total weight and dimensions of your order.
The shipping method selected at checkout (standard or expedited, when available).

All shipping charges will be clearly displayed at checkout prior to completing your purchase, so you can make an informed decision without surprises.

Customs and Import Considerations

Please note that while we strive to facilitate worldwide shipping, international customers are responsible for any customs duties, import taxes, or additional fees that may be imposed by their country’s customs authorities. Customs policies vary significantly across countries, and it is the customer’s responsibility to familiarize themselves with their local regulations.

By ordering from Mmogeng, you acknowledge that customs delays or import charges may occur, and you accept any associated responsibilities.

Continuous Expansion of Serviceable Regions

As our business grows and technology advances, we are constantly seeking new opportunities to further expand our global shipping network. We regularly evaluate and refine our partnerships with production partners, carriers, and logistics providers to enhance coverage and improve delivery efficiency in underserved regions.

Our ultimate goal is to ensure that Mmogeng products can reach every corner of the world—providing meaningful, accessible products to customers from all walks of life.

2. Order Fulfillment Process

At Mmogeng, we pride ourselves on providing high-quality, customized products made to order for our customers. In order to streamline this process and maintain efficiency, we partner with trusted third-party production platforms, such as Printful, to handle product manufacturing and order fulfillment. This print-on-demand model not only ensures that we reduce waste and avoid overproduction, but it also gives us the flexibility to offer a broad range of customizable products to meet the unique preferences of each customer.

Here, we provide a comprehensive look at our order fulfillment process, from the moment you place an order on our website to the delivery of your product at your doorstep.

a. Production & Fulfillment via Printful

Printful is a leading platform for print-on-demand products, providing a network of trusted manufacturers and fulfillment partners worldwide. By leveraging Printful's vast network, Mmogeng ensures that each order is produced and shipped from the most suitable location based on your shipping address, the product you’ve selected, and the order’s current status.

How the Fulfillment Process Works:

Placing Your Order: Once you place an order on Mmogeng's website, you provide us with the necessary details to complete the purchase. This includes selecting your desired product, choosing the size (where applicable), and entering your shipping address. Your order is then securely transmitted through our systems to Printful, where the production process begins.
Order Confirmation and Production Start: After receiving your order, Printful will send you an email confirmation indicating that the production of your item is underway. This is the point where the manufacturing process officially begins. Since our products are made-to-order, no item is produced until a customer has made a purchase, meaning we avoid the issue of unsold inventory or overproduction.
Assignment to the Right Production Partner: Printful works with a network of vetted, trusted print-on-demand manufacturers based in various regions globally. Once an order is placed, Printful determines which manufacturer is best suited to fulfill the order based on several factors:
- Product Type and Availability: Different manufacturers specialize in specific types of products (e.g., apparel, accessories, home decor). Printful assigns the order to the manufacturer with the required equipment and materials for the product.
- Shipping Location: To minimize shipping times and costs, Printful assigns your order to the nearest production partner based on your shipping address. This helps ensure that the order can be produced efficiently and delivered as quickly as possible.
- Order Volume: Printful uses an intelligent routing system to balance production volume across manufacturers to avoid overloading any single production partner. This allows them to maintain high efficiency during peak times.
Manufacturing Process: After the order has been assigned to the appropriate production partner, the manufacturing of your item begins. The production timeline varies based on the complexity of the product, current production volume, and any customization options you’ve selected. Here is an overview of the key production stages:
- Printing or Embroidery: For apparel and accessories, the first step is printing the design (e.g., screen printing, direct-to-garment printing, embroidery, etc.) onto the fabric. Depending on the product, the printing method can take anywhere from a few hours to a full day.
- Assembly & Quality Control: After printing, the product is assembled (e.g., stitching, adding any additional components). Each item undergoes a quality control check to ensure it meets our high standards for durability, color accuracy, and overall craftsmanship.
- Packaging: Once the item is finalized, it is carefully packaged to ensure it arrives in pristine condition. Packaging options are chosen with sustainability in mind, using recyclable and eco-friendly materials wherever possible.
Production Timeline:
The production time can vary from 2 to 7 business days, depending on the product’s complexity, customization options, and the current order volume. During peak seasons or when there’s a higher-than-usual demand, production times may extend slightly. We always aim to keep our customers informed of any delays or updates to the production process.
Shipping the Product: Once the product is manufactured, it’s time for it to be shipped to your provided shipping address. At this stage, the order is handed off to a trusted shipping carrier (such as USPS, UPS, FedEx, DHL, or others) to complete the delivery process. You will receive an email notification with your tracking number and a link to track your order in real-time.

Depending on your location and the shipping method chosen, your product could take anywhere from 3 to 14 business days to reach you. International orders may take longer depending on customs processing or local postal services.

International Fulfillment & Shipping:

Mmogeng ships products globally, and the fulfillment process is optimized to ensure that orders are sent from the closest possible production partner to reduce shipping times and costs. International shipping times can vary significantly depending on the destination country. While we strive to deliver quickly and efficiently, some regions may experience delays due to customs processing, local postal services, or international carrier logistics.

Tracking Your Order: After your order has been shipped, you will receive an email containing tracking information for your package. This allows you to monitor the status of your order in real-time, from dispatch to delivery. Tracking numbers are updated regularly by the carrier, so you can always stay informed about the location and estimated delivery date of your package.

Please note that tracking information may take 24 to 48 hours to update after the product has been shipped, depending on the carrier’s processing times.
Final Delivery: Once your package has arrived at your destination city or country, it will be delivered to your address by the local postal service or courier. If there are any issues with the delivery (e.g., missed delivery attempts, incorrect addresses), the carrier will typically leave a notice with instructions on how to retrieve your package. If you encounter any issues during this final delivery stage, please contact the carrier directly or reach out to us for assistance.

b. Benefits of Print-on-Demand Model

The print-on-demand model, facilitated by Printful, offers numerous benefits to both our customers and Mmogeng, including:

Customization Flexibility: We offer a wide variety of products that can be customized according to individual preferences, such as custom prints, colors, and sizes. This model enables us to cater to unique customer needs without maintaining large amounts of inventory.
Waste Reduction: Unlike traditional manufacturing models that produce large quantities of products in advance, the print-on-demand system produces products only when they’re ordered. This helps minimize overproduction and unnecessary waste, aligning with our commitment to sustainability.
Cost-Efficiency: As there is no upfront cost for inventory, we are able to keep our prices affordable and pass on the savings to our customers. The efficiency of the print-on-demand model allows us to provide high-quality products at competitive prices.

To conclude, the order fulfillment process at Mmogeng is designed to be smooth, efficient, and transparent. By partnering with Printful and utilizing their extensive network of production partners, we can offer high-quality products that are made to order and delivered worldwide. From order placement to final delivery, we strive to ensure that your experience is seamless and enjoyable, with a focus on fast production times, reliable shipping, and excellent customer service.

If you have any questions or concerns about the fulfillment process, or if you need assistance tracking your order, please feel free to reach out to our customer support team. We're always happy to help and ensure that your Printful shopping experience is everything you hoped for.

3. Estimated Delivery Times

At Mmogeng, we understand that timely delivery is essential to a positive shopping experience, and we strive to ensure that your orders reach you as quickly and reliably as possible. However, delivery times can vary due to a number of factors, including your location, the shipping method selected, and the performance of the chosen shipping carrier.

The following is a general estimate of delivery times for different regions after the processing period, which typically takes between 2 to 7 business days. Please keep in mind that the times provided are estimates and not guaranteed, as several external factors can impact the actual delivery duration.

Region-Based Delivery Estimates

United States: 3 - 8 business days (Approximately)
- For domestic orders within the United States, you can typically expect your order to arrive within 3 to 8 business days after production. Shipping times can vary depending on the state of residence and the shipping method you select at checkout. For example, orders to large metropolitan areas might arrive faster than those to more rural locations.
- Expedited shipping options may be available for faster delivery times.
Canada: 5 - 10 business days (Approximately)
- Shipping to Canada generally takes 5 to 10 business days from the time the order is shipped. Due to customs processing and international logistics, shipments may occasionally take longer, particularly during busy periods or holidays.
- In some cases, delays can occur when parcels go through customs or local postal services.
Europe: 5 - 12 business days (Approximately)
- Orders shipped to European countries typically arrive within 5 to 12 business days after the manufacturing process. The exact time will depend on your location, with some countries experiencing quicker delivery due to proximity to our fulfillment centers.
- European Union (EU) orders may face fewer customs or import duties due to agreements within the EU, but countries outside the EU may experience additional processing time.
Australia & New Zealand: 7 - 14 business days (Approximately)
- For customers in Australia and New Zealand, the shipping time is generally 7 to 14 business days. Given the distance and international shipping logistics, deliveries to these regions may take longer, especially if the order is being shipped during peak seasons like the holidays.
Asia: 7 - 15 business days (Approximately)
- Shipping to Asia typically takes 7 to 15 business days, depending on the country. Delivery times can fluctuate based on specific regions within Asia, as well as the shipping carrier’s availability and local customs procedures.
- Certain countries or remote areas in Asia may experience extended delays, particularly if shipping to rural regions with limited access to major logistics hubs.
South America: 10 - 20 business days (Approximately)
- Delivery to countries in South America usually takes 10 to 20 business days. This is largely due to customs processing times, local postal services, and longer shipping routes. For some countries, customs duties or taxes may delay the arrival of packages further.
- Brazil, Argentina, and Chile tend to have relatively reliable shipping options, but delays can be expected during peak seasons or due to political or economic factors affecting logistics.
Africa: 10 - 25 business days (Approximately)
- Shipping to Africa can take anywhere from 10 to 25 business days depending on the country. In many African countries, shipping may be delayed due to slower customs processing or logistical challenges, especially if the parcel needs to be sent to remote or underserved regions.
- Larger countries such as South Africa or Nigeria may have more efficient delivery systems, whereas other regions may experience longer delays.
Rest of the World: 10 - 30 business days (Approximately)
- For locations that fall outside the aforementioned regions, shipping times may vary significantly, typically ranging from 10 to 30 business days. Delivery times can be affected by geographic location, customs processing, and the availability of carriers serving that area.
- If you are located in a remote or less commonly served area, it’s important to be prepared for possible extended delivery times. However, we work hard to ensure that our customers everywhere can receive their orders in a timely manner.

Factors That May Impact Delivery Times

While we strive to provide the most accurate estimates possible, several factors may influence the actual delivery times. These include:

Customs Clearance and Duties:
- International shipments may be subject to customs inspections and processing, which can delay delivery, especially during busy periods like holidays. Additionally, customs duties or taxes imposed by the destination country may affect the speed of delivery. Please be aware that any customs fees or taxes incurred at the time of delivery are the responsibility of the recipient.
Carrier Performance:
- While we partner with reliable shipping carriers like USPS, DHL, UPS, FedEx, and others, unforeseen delays can occur due to carrier conditions. For example, high volumes of parcels during peak seasons, such as Black Friday or Christmas, can lead to slower delivery times.
- Occasionally, logistics companies may experience delays due to strikes, weather-related disruptions, or other external factors that are out of our control.
Weather Conditions and Natural Disasters:
- Severe weather conditions or natural disasters such as hurricanes, floods, snowstorms, or wildfires can cause shipping delays. In such cases, deliveries may be rerouted or temporarily suspended until conditions improve.
Holidays and Peak Seasons:
- During major holidays, such as Christmas or New Year, carriers often experience a surge in package volume, which can lead to extended delivery times. It's advisable to plan ahead and place your order early if you want to receive your item by a specific holiday.
Address Accuracy:
- Accurate shipping addresses are crucial for ensuring timely delivery. Please double-check that your shipping address is complete and correct to avoid delays or lost packages. If there’s an issue with the address provided, such as missing apartment numbers, incorrect postal codes, or spelling errors, it can delay the delivery process.
Unforeseen Delays or Issues with Customs:
- Occasionally, packages may be held by customs for additional inspection or clearance. Customs may also impose additional fees or taxes, which can result in delays. While these situations are rare, it’s important to remain patient and stay in contact with the carrier for any updates.

In short, while Mmogeng works diligently to ensure that your orders arrive within the estimated delivery windows, we advise all customers to be aware that delivery times are subject to a variety of external factors. We do our best to keep you informed with tracking information and provide updates whenever possible. If you have any concerns about your delivery or if it is taking longer than expected, feel free to reach out to our customer support team. We are here to help ensure your shopping experience remains positive and that your items arrive as quickly as possible.

4. Shipping Costs

At Mmogeng, we believe in providing a seamless shopping experience that is both affordable and transparent. We understand that shipping costs can be a concern when shopping online, which is why we’ve worked hard to keep our shipping rates as reasonable as possible for our customers around the world. The shipping cost for your order will be calculated during checkout based on several factors to ensure that you are only charged for the shipping that applies to your location and the items you’re purchasing.

How Shipping Costs Are Calculated

Shipping costs at Mmogeng are based on the following key factors:

Your Shipping Location (Destination Country/Region):
- The destination of your order plays a significant role in determining the shipping cost. International shipments often have higher costs than domestic ones, due to the distance, logistics, and potential customs processing involved.
- Shipping costs are typically higher for remote or rural locations where access to major logistics hubs or couriers might be more limited. On the other hand, orders shipped to large cities or areas that are closer to fulfillment centers might benefit from more affordable shipping options.
- To make sure that the shipping rates are accurate for your location, the system will prompt you to enter your shipping address during checkout. This allows us to calculate the cost of shipping precisely to your destination.
The Weight and Size of the Products Ordered:
- The weight and dimensions of the products you choose will also influence the shipping cost. Heavier or bulkier items generally incur higher shipping fees, as they require more resources to ship.
- Mmogeng offers a range of products, including apparel, accessories, and home goods, which vary in size and weight. For example, a single t-shirt might have a different shipping cost than a large blanket or multi-item order. This ensures that the shipping fee reflects the actual cost of transporting your items.
The Selected Shipping Method:
- Shipping Method: When you check out, you’ll be given several shipping options. These options vary based on speed and cost. You can choose a standard shipping option if you want a more budget-friendly choice, or expedited shipping if you want your order delivered faster.
- Standard Shipping: Generally more affordable, this method may take longer to arrive. It’s a great option if you're not in a rush and want to save on shipping costs.
- Expedited Shipping: If you need your order sooner, expedited shipping is available. While it’s faster, it comes at a higher cost. This is an ideal option if you’re ordering for a special occasion or have a deadline for receiving your products.

Transparency in Shipping Costs

We believe that clarity is key when it comes to pricing. That’s why all applicable shipping fees will be clearly displayed at checkout before you complete your purchase. This transparency ensures that there are no hidden fees or surprises when it comes to shipping costs. You’ll have the chance to review your order, including the cost of items, taxes, and shipping, before finalizing your purchase.

Additionally, you can always view the shipping costs and delivery times by entering your shipping address at checkout. This gives you the opportunity to adjust your order, switch to a more affordable shipping option, or reconsider your choice of shipping method based on the cost and your timeline.

Shipping Costs and Taxes

In addition to the shipping fees, please note that taxes may apply depending on your location. For international orders, customs duties, taxes, or import fees may be levied by the destination country’s government. These charges are the responsibility of the customer and are not included in the price of shipping. If applicable, these fees will be due at the time of delivery and are charged directly by the carrier or customs authorities.

Mmogeng does not have control over customs duties, taxes, or import fees, so we encourage you to check with your local customs office if you are unsure of any potential charges before placing your order.

Order Tracking

Once your order is shipped, you will receive a tracking number, which allows you to monitor the progress of your shipment. Tracking information is typically provided through the shipping carrier’s website or through email updates, so you can follow your order all the way to your doorstep.

If you have any questions or concerns regarding your shipping costs or delivery, our customer service team is happy to assist. You can reach us via email, Instagram DM, or Facebook Messenger.

At Mmogeng, we are committed to keeping shipping costs as affordable as possible, offering free shipping promotions when available, and providing transparency in all aspects of the shipping process. We want you to feel confident in your purchase and enjoy a smooth shopping experience from start to finish. Whether you’re ordering a single item or a bulk order, we strive to ensure that shipping is both convenient and affordable. Should you have any questions or concerns about shipping, don’t hesitate to contact our team for assistance. We are here to help!

5. Customs, Duties, and Import Taxes

At Mmogeng, we proudly offer international shipping to bring our carefully curated products to customers all around the world. However, when ordering from abroad, it’s important to be aware that your order may be subject to customs duties, import taxes, or brokerage fees. These charges are not something that we can control, and it’s essential that our customers understand how they work in order to avoid surprises when receiving their shipments.

What Are Customs Duties, Import Taxes, and Brokerage Fees?

Customs Duties: These are fees that a government imposes on imports. They are calculated as a percentage of the product’s value and are intended to protect local industries by making foreign goods more expensive. The rates for customs duties vary depending on the product category, its value, and the country of import.
Import Taxes: Similar to customs duties, import taxes are applied when goods are brought into a country. These taxes, sometimes known as Value-Added Tax (VAT) or Goods and Services Tax (GST), are typically calculated as a percentage of the total value of the goods, including shipping fees. Some countries apply these taxes on all imported goods, while others may have exemptions for certain types of products or orders under a certain value threshold.
Brokerage Fees: These fees are often charged by the carrier (e.g., UPS, DHL, FedEx) for handling the customs clearance process on behalf of the customer. Depending on the carrier and the country, brokerage fees may be substantial and are typically paid by the recipient before the package is released.

Customer Responsibility for Customs Duties and Taxes

We want to ensure that our customers are well-informed about the potential costs involved in international shipping. Customs duties and import taxes are the responsibility of the customer and are not included in the price of the product or the shipping cost at checkout.

When placing an order with Mmogeng, please be aware that your total cost at checkout only includes the price of the product, shipping fees, and any applicable discounts. The customs duties, import taxes, or brokerage fees may be assessed separately by your country’s customs office, and these charges will be payable when the package reaches the destination country.

How to Determine Customs Duties and Taxes

Customs duties, taxes, and brokerage fees can vary greatly depending on where the order is being shipped. The amount you may be required to pay is determined by several factors, including:

Country of Destination: Each country has its own system for calculating customs duties and taxes. Some countries apply high import taxes on certain product categories, while others may have lower rates or exemptions for small parcels.
Product Value: The declared value of the product will often determine how much tax or duty you will need to pay. Generally, customs duties and import taxes are calculated based on the value of the goods, including shipping costs.
Product Category: Certain products, such as electronics, clothing, or cosmetics, may be taxed at different rates. Some countries might exempt certain products from duties or taxes altogether, depending on their classification.
Shipping Method and Carrier: Some carriers, such as UPS or DHL, may charge a brokerage fee in addition to customs duties and taxes. This is a fee charged for clearing the goods through customs and handling the delivery.

Because the regulations surrounding these charges are often complex and can differ based on the product and country, we strongly recommend that you reach out to your local customs office or postal service to inquire about the specific charges you may face for your order.

Customs Policies Vary by Country

Customs regulations and tax rates differ widely between countries, and sometimes even between regions within a country. As a result, the fees associated with importing goods can be unpredictable. It is crucial to be aware that the following factors can influence the customs process and the final cost of your order:

Exemption Thresholds: Some countries allow duty-free imports up to a certain value threshold. For example, shipments valued below a specific amount (e.g., $50 or $100) may be exempt from customs duties or taxes. However, this threshold can vary by country, and any amount above the threshold will likely incur customs fees.
Customs Processing Times: Customs processing can take time, depending on the country. Some shipments may be delayed in customs for an extended period, particularly if there is a backlog or if the authorities are conducting random inspections. While this delay is rare, it’s important to understand that customs processing can impact the overall delivery time of your order.
Import Bans or Restrictions: Some countries may impose restrictions or bans on certain items. Before placing an order, we encourage you to familiarize yourself with the import laws of your country to ensure that the products you are ordering are allowed to be imported.

How to Minimize Customs Charges

While we cannot control the customs fees imposed by governments, here are some tips for minimizing potential costs:

Order Smaller Quantities: Some countries offer lower tax rates or exemptions on small quantities of goods. If you’re ordering multiple items, consider placing multiple smaller orders rather than one large order, as this might help reduce the likelihood of incurring high fees.
Check for Exemptions: Some items or categories may be exempt from duties or taxes in certain countries. Check with your local customs office to see if your order qualifies for any exemptions based on the product’s classification.
Keep Track of Promotional Offers: Occasionally, Mmogeng may offer promotions, such as free shipping or discounts, which could help offset some of the fees associated with international shipping. These offers may not affect duties or taxes, but they can help reduce your overall costs.

Acknowledgment of Customs Fees

By placing an international order with Mmogeng you acknowledge and accept that you are aware of the possibility of incurring customs duties, taxes, and fees upon delivery. As a customer, you agree to be responsible for paying any additional costs incurred during the customs process, including duties, taxes, and brokerage fees.

If you choose not to pay the required fees upon delivery, your package may be returned to us, or it may be abandoned by the carrier. In such cases, Mmogeng will not be responsible for any lost or undelivered products, and we cannot refund any shipping or product costs.

Contacting Your Local Customs Office

For the most accurate and up-to-date information regarding potential import duties and taxes, we highly recommend contacting your local customs office before placing an order. Customs officers can provide details on the specific rates, exemptions, and regulations that apply to your order based on the product type and its value.

They can also offer information about the specific process involved in clearing your goods through customs, including any documentation that may be required for faster clearance.

We strive to make the shipping process as clear and hassle-free as possible, but customs duties, taxes, and brokerage fees are outside of our control. As part of our global shipping service, we want our customers to understand that they may be subject to these charges when ordering internationally. By keeping yourself informed and contacting your local customs office, you can ensure that you’re prepared for any additional costs that might arise. At Mmogeng, we’re here to assist you in any way we can to ensure your order reaches you with ease and satisfaction.

6. Tracking Your Order

At Mmogeng, we understand that keeping track of your order is important for a smooth and reassuring shopping experience. Once your order has been processed and dispatched, we will send you a shipping confirmation email. This email will contain key details to help you track your order and stay informed about its journey to you.

The shipping confirmation email will include:

Your Tracking Number: This unique identifier will allow you to track your order with the carrier.
A Link to Track Your Order: You will find a direct link to the carrier’s website where you can enter your tracking number and check your order's status in real-time.

Please keep in mind that tracking information may take 24-72 hours to update after your order has been shipped. During this time, the carrier may be processing the shipment, and tracking details may not immediately reflect the status of your order. We appreciate your patience and understanding as the carrier updates their tracking system.

If you do not receive your tracking email within 10 business days from the date of placing your order, it’s important to contact us as soon as possible. While we aim to send tracking information promptly, unforeseen circumstances may occasionally cause delays. To resolve any concerns, you can reach us via:

Email: mmogengt7@gmail.com
Instagram Direct Message: @emirsoasis
Facebook Messenger: Mmogeng

Our team is here to assist you promptly and will help locate your order or address any issues you may encounter. We are committed to ensuring that your order arrives safely and that you are kept informed throughout the process. Should any issues arise, rest assured that we will work with you to resolve them as quickly as possible.

Thank you for choosing Mmogeng!

7. Lost, Delayed, or Stolen Packages

At Mmogeng, we are committed to providing reliable shipping services and ensuring that your orders arrive in a timely manner. However, due to factors beyond our control, such as carrier mishandling, address errors, or customs delays, there may occasionally be issues with delayed, lost, or stolen packages. While these occurrences are rare, we want to make sure you know the steps to take if something goes wrong.

What to Do If Your Package Is Delayed, Lost, or Stolen:

Check with Neighbors or Building Management: Sometimes, carriers may leave packages with neighbors or in a secure location nearby (e.g., a concierge or building management). Before taking further steps, check with your neighbors or the building management office to confirm that the package wasn’t left with them. It’s always worth checking the immediate area.
Review Tracking Information: Always check the tracking information for updates regarding your delivery status. Sometimes, packages are marked as delivered, but there may be a delay in the system updates. The tracking number will often provide the most accurate status of your shipment. Look for any notes on attempted deliveries or changes in delivery status.
Contact the Carrier Directly: If tracking information shows that your package was delivered, but you have not received it, contact the carrier directly using the tracking number. The carrier may be able to offer more information or assist with the next steps. Sometimes, issues like packages being left in hidden locations or misdirected deliveries can be clarified by the carrier.

If the Issue Persists:

If you are unable to locate your package after following these steps, or if your package is significantly delayed, please reach out to us within 30 days of the expected delivery date. You can contact us at the following email address: mmogengt7@gmail.com. Once we are made aware of the issue, we will begin an investigation and do our best to resolve it.

We understand the frustration of missing packages and want to make sure you are satisfied with your shopping experience. Depending on the situation, we may offer one of the following solutions:

Replacement: If your package is confirmed lost, we will do our best to send you a replacement item free of charge.
Store Credit or Refund: In some cases, if a replacement is not possible or the situation requires, we may offer you store credit or a refund, depending on the circumstances surrounding the lost or delayed package.

Important Notes:

Incorrect Shipping Addresses: Please double-check your shipping address before completing your order. Mmogeng is not responsible for packages lost or delayed due to incorrect address details provided at checkout. Any errors in the address, such as missing apartment numbers or incorrect postal codes, could lead to delays or misdeliveries. We recommend reviewing your order confirmation email immediately after placing your order to ensure that all information is correct.
Local Postal Errors: While we work with trusted shipping carriers, Mmogeng cannot be held responsible for packages lost due to postal errors or mishandling at the local level. If an issue arises that is caused by the local postal service or delivery partner, we will assist in the investigation, but we may not be able to offer replacements or refunds if the delivery partner deems the package delivered.

By following these guidelines and staying in communication with us, we’ll work together to ensure a positive resolution for any shipping issues that arise. Thank you for your patience and understanding.

8. Address Changes & Order Modifications

At Mmogeng, we strive to provide a seamless shopping experience by processing orders promptly for quick fulfillment. Once you place an order on our website, we begin the production and shipping process as quickly as possible to ensure timely delivery. However, this rapid processing means that changes to your order, including modifications to your shipping address or order details, need to be made as soon as possible.

Requesting Order Modifications

If you realize that there is an error in the shipping address or if you would like to make other changes to your order, we highly recommend that you contact us within 12 hours of placing your order. This gives us the best chance of making adjustments before the production process begins. After the initial 12-hour window, we may no longer be able to accommodate changes to your order because the production of your item(s) may have already started or been assigned to a manufacturer.

Please note, once an order enters production or has been assigned to a fulfillment partner, we are unable to make any changes, including shipping address alterations, product modifications, or cancellation requests. This is due to the print-on-demand model used by Mmogeng via our production partners on the Printful platform.

Steps to Take if You Need to Modify Your Order:

Double-Check Your Information Before Submitting Your Order: We recommend that you thoroughly review all the details of your order, including the shipping address, before completing your purchase. Ensuring that the information you provide is correct at the time of checkout will help avoid any unnecessary delays or issues in fulfillment.
Contact Us Immediately: If you notice any mistakes in your shipping address or order details, please contact us as soon as possible. You can reach us via the following methods:
- Email: mmogengt7@gmail.com
- Instagram Direct Message: @emirsoasis
- Facebook Messenger: Mmogeng
Please include your order number and the details of the changes you wish to make. The sooner we receive your request, the better the chance we can accommodate your changes.

Limitations on Address Changes and Order Modifications

Once an order enters the production or fulfillment phase, making changes becomes significantly more difficult, as the item may already be printed, packaged, or in transit to the carrier. Mmogeng works with third-party production partners like Printful, which means that once the order is processed, the logistics are managed by the production partner, and the item is on its way to being shipped.

This is why we ask that customers double-check their order details before submitting it. Once the item is in production, it’s often too late to reverse the process or change key details such as the shipping address, product type, or quantity. In this case, you will need to follow the regular procedures for returns or exchanges once the item arrives.

How to Avoid Order Modifications:

To minimize the need for changes after placing your order, here are a few tips:

Carefully Review Your Order: Take extra time to confirm your shipping address and product selections before completing the order.
Keep Track of Your Order Confirmation: As soon as your order is placed, you will receive an email confirmation. Review it immediately to ensure everything looks correct. If there are any discrepancies, reach out to us immediately.
Use Address Verification: If you're placing an order for delivery to a different address, ensure that you have access to the delivery location and the address is fully accurate (e.g., street, apartment, postal code).

By following these recommendations, you can avoid the frustration of having to make changes after the order is processed and ensure that your order arrives exactly as you expect. Should any changes still be needed, our team will do its best to accommodate your requests within the available time frame.

Thank you for your understanding and for shopping with Mmogeng! We appreciate your cooperation in ensuring that your order is processed and delivered efficiently.

9. Multiple Shipments

At Mmogeng, we prioritize providing a diverse range of high-quality products to meet your needs. Due to our print-on-demand model, your order may be fulfilled by different manufacturing partners depending on product availability, location, and the specific items ordered. As a result, it’s possible that your order may arrive in multiple packages.

Why Multiple Shipments Occur

Our use of Printify and other trusted production partners means that different products in your order may be produced by separate facilities. These facilities may be located in different regions of the world, allowing us to fulfill a wider range of products and serve a global customer base. Depending on the products you’ve selected, each item may be shipped from different manufacturing facilities, which could result in multiple packages being sent out at different times.

For example, if you order a custom t-shirt and a printed mug, these items may be produced in separate locations with different processing times, causing them to be shipped separately. Similarly, if your order contains multiple sizes or colors of the same product, they may be fulfilled and shipped from different warehouses based on availability or production capacity.

What to Expect

If your order is shipped in multiple packages, you will receive separate tracking numbers for each shipment. This means you’ll be able to track the progress of each package individually. You will be notified via email with the relevant tracking details once each shipment has been dispatched.

While your order may arrive at different times, we want to reassure you that there will be no extra shipping charges for multiple shipments. The shipping cost you were charged at checkout covers the entire order, regardless of how many packages are required to fulfill it. Any additional shipping or handling fees are absorbed by Mmogeng and do not impact the customer’s total cost.

Tracking Your Multiple Shipments

With multiple shipments, it's essential to track each package using the provided tracking numbers. Each tracking number will be linked to its respective carrier’s website, where you can follow your packages' journeys. Please note that different packages may have different estimated delivery times, depending on the shipping method used and the distance traveled.

Ensuring a Smooth Delivery Process

In the rare event that one or more of your packages experiences a delay or issue, we recommend waiting for all items to be processed through the carrier’s system before contacting us. If you still encounter any issues or need assistance, please reach out to our customer support team, and we’ll help resolve the matter promptly.

Thank you for your understanding and for shopping with Mmogeng. We strive to make your shopping experience as seamless and efficient as possible, and we appreciate your patience if your order arrives in multiple packages.

10. Unclaimed or Returned Packages

At Mmogeng, we take great care to ensure that your orders are shipped promptly and securely. However, in some cases, packages may be returned to us due to issues with the shipping address, customs duties, or failure to claim the package from local postal services. We want to ensure that you understand the possible scenarios in which your package may be returned, and how we can assist you in resolving these issues.

Reasons for Returned Packages

There are several reasons why a package might be returned to Mmogeng by the carrier or local postal service:

Incorrect or Incomplete Shipping Address: If the shipping address provided during checkout is incorrect or incomplete, such as a missing apartment number, incorrect postal code, or an invalid address, the carrier may be unable to deliver the package. In such cases, the package may be returned to us.
Failure to Pay Customs Duties/Taxes: International shipments may be subject to customs duties or taxes imposed by the destination country. If these charges are not paid by the customer, the package may be held at customs or returned to us. It's important to be aware of your country’s customs regulations and ensure that any applicable fees are paid upon delivery.
Failure to Claim the Package from Local Postal Services: If the package is delivered but not claimed by the recipient (for example, if it's held at a local post office and not picked up in time), the carrier may return the package to us. This could occur due to missed delivery attempts or if the recipient was unavailable to accept the delivery.

Reshipping Fees

If your package is returned to Mmogeng due to any of the above reasons and you wish to have the package resent, we can arrange for reshipment. However, please note that reshipping fees will be the responsibility of the customer. The cost of reshipping will depend on the destination and shipping method, and we will provide a shipping quote once we have the returned package in our possession.

In order to resend the package, we will need to confirm that the shipping address is correct and complete. If any issues with the address need to be rectified, we will ask you to update the information and pay for the reshipping charges before we send the package back out. This ensures that the package can be delivered successfully without any further delays.

Partial Refund Option

If you decide not to have the package resent, we may offer you a partial refund for the order. The refund will be issued minus the original shipping and handling fees, as these costs are incurred during the fulfillment and delivery process and cannot be refunded. Please note that the refund will only apply to the product cost and will not cover any shipping charges, as these were spent on processing and shipping the package initially.

Preventing Unclaimed or Returned Packages

To help prevent situations where packages are returned to us, we recommend the following steps:

Double-Check Your Shipping Address: Before completing your order, carefully review your shipping address to ensure that all details are correct. Check for missing apartment numbers, incorrect street names, and make sure your postal code is accurate. This is one of the most common causes of returned packages.
Be Aware of Customs Duties/Taxes: For international orders, familiarize yourself with your country’s customs policies and be prepared to pay any duties or taxes that may arise upon delivery. Some countries require these fees to be paid before the package can be released from customs, so it's essential to understand what is required to avoid delays.
Claim Your Package Promptly: If your package is delivered but not immediately received, make sure to claim it promptly from your local postal service or courier. Many carriers will hold packages for a set period before returning them to the sender, so it’s important to act quickly if you miss the initial delivery attempt.
Monitor Tracking Information: After your order is shipped, you will receive a tracking number. Use this tracking number to monitor the status of your package, and if necessary, arrange to receive the package at a more convenient time.

Customer Support Assistance

If your package is returned to us for any reason, we will notify you as soon as possible. Our customer support team is here to assist you in resolving any issues related to returned packages. We can help you:

Confirm the reason for the return
Update your shipping address if needed
Provide you with the reshipping costs or refund options

Please reach out to us if you have any questions or concerns regarding a returned package. We are committed to ensuring your satisfaction and will work with you to find a suitable solution.

At Mmogeng, we strive to ensure a smooth and seamless shopping experience for all our customers. While we cannot control external factors such as shipping address errors, customs duties, or postal service delays, we are here to support you in resolving any issues that may arise with returned packages. By taking a few simple precautions—such as double-checking your address and being aware of any additional fees—you can help ensure that your order arrives as expected.

If you encounter any issues with your package, don't hesitate to contact us. We’ll be happy to assist you and ensure that your experience with Mmogeng is as positive as possible. Thank you for your understanding and for shopping with us!

11. Shipping Restrictions

At Mmogeng, we are committed to serving customers around the world. However, due to various factors, certain items in your order may be subject to shipping restrictions or prohibitions based on the destination country. These restrictions are generally imposed by local authorities, shipping carriers, or related to the type of product being shipped. We want to ensure you are aware of these potential issues and how we handle them.

Reasons for Shipping Restrictions

Local Import/Export Regulations: Every country has its own set of rules and regulations regarding the import and export of goods. Some products may be restricted or banned in specific regions due to local laws. For example, certain chemicals, electronics, or products made from restricted materials may not be allowed to enter a country.
Carrier Limitations: Different shipping carriers have their own set of limitations based on the destination country’s regulations or the nature of the product being shipped. Certain delivery methods may not be available in some regions, and as a result, we may be unable to ship certain items.
Product Type: Some products, particularly those made with specialized materials or specific components, may be prohibited from being shipped to certain regions. These can include items made of materials that are restricted due to environmental or safety concerns.

What Happens If a Restriction Applies

If an item in your order is restricted or prohibited from being shipped to your country, we will contact you as soon as possible to inform you of the situation. We will work with you to explore alternative solutions, such as modifying your order, providing a similar product, or issuing a full refund for the affected item(s). Our goal is to ensure that your shopping experience remains as smooth and hassle-free as possible.

12. Contact Us

For any questions, concerns, or special shipping requests, please don’t hesitate to contact us:

📧 Email: mmogengt7@gmail.com
📱 Instagram DM: @officialmmogeng
📘 Facebook Messenger: Mmogeng

We’re here to assist you every step of the way, ensuring that your shopping experience with Emir’s Oasis is smooth, transparent, and enjoyable.